RatesSpot

Terms of Service

Last updated: January 15, 2024

1. Acceptance of Terms

By accessing and using RatesSpot's services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legal agreement between you and RatesSpot Ltd.

2. Description of Service

RatesSpot provides a cloud-based booking management platform that includes:

  • Booking and reservation management
  • Dynamic pricing and revenue optimization
  • Customer communication tools
  • Analytics and reporting
  • Third-party integrations
  • Mobile and web applications

3. User Accounts and Registration

Account Creation

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

Prohibited Users

You may not use our services if you:

  • Are under 18 years of age
  • Have been previously banned from our services
  • Are prohibited by law from using our services
  • Operate in a jurisdiction where our services are not available

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit malicious code or attempt to disrupt our services
  • Use automated systems to access our services without permission
  • Reverse engineer, modify, or create derivative works
  • Share your account credentials with unauthorized users
  • Use our services to compete directly with RatesSpot

5. Payment Terms

Subscription Fees

  • Fees are charged monthly or annually based on your selected plan
  • All fees are non-refundable except as required by law
  • Prices may change with 30 days' notice
  • Failed payments may result in service suspension

Free Trials

  • Free trials are limited to one per customer
  • No payment information required for trial
  • Trial automatically expires without conversion
  • Trial data may be deleted after expiration

6. Data and Privacy

Your Data

You retain ownership of all data you input into our services. We process your data according to our Privacy Policy and applicable data protection laws.

Data Security

We implement industry-standard security measures, but you remain responsible for:

  • Maintaining secure passwords
  • Controlling access to your account
  • Regular data backups
  • Compliance with applicable regulations

7. Service Availability

While we strive for high availability, we do not guarantee uninterrupted access to our services. We may experience downtime for:

  • Scheduled maintenance (with advance notice)
  • Emergency repairs and updates
  • Third-party service provider issues
  • Force majeure events

8. Intellectual Property

RatesSpot and its services are protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute our software
  • Use our trademarks without permission
  • Remove or alter copyright notices
  • Create derivative works based on our services

9. Termination

By You

You may terminate your account at any time through your account settings or by contacting us.

By Us

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Fail to pay applicable fees
  • Engage in fraudulent or illegal activities
  • Pose a security risk to our services

10. Disclaimers and Limitations

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND LIABILITY FOR:

  • Service interruptions or data loss
  • Third-party integrations and services
  • Indirect, incidental, or consequential damages
  • Loss of profits or business opportunities

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

12. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes and update the "Last updated" date. Continued use of our services constitutes acceptance of updated Terms.

13. Contact Information

For questions about these Terms, contact us:

  • Email: legal@ratesspot.com
  • Address: 123 Tech Street, London SW1A 1AA, United Kingdom
  • Phone: +44 7405 979 017