Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name, email address, phone number, and business information
• Payment information (processed securely by third-party providers)
• Property and booking management data
• Communication preferences and support interactions

Automatically Collected Information

• Usage data, including pages viewed and features used
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Performance and analytics data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send important notifications about your service
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment processing companies
• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support and communication tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Investigate potential violations or fraud

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Planning for future compliance certifications
• Preparing for GDPR and privacy regulation requirements

You have the following rights regarding your personal information:

Access and Correction

You can access and update your account information at any time through your dashboard or by contacting us.

Data Portability

You can request a copy of your data in a machine-readable format.

Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link or contacting us directly.

RatesSpot operates globally. Your information may be transferred to and processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service, and update the "Last updated" date at the top of this policy.

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@ratesspot.com
• Address: 123 Tech Street, London SW1A 1AA, United Kingdom
• Data Protection Officer: dpo@ratesspot.com